Delete Your Account

If you are a caller who wants a recording erased

Email [email protected]. Tell us which business you rang and roughly when. You do not need an account, you do not have to be a customer, and you do not have to explain why.

There is no way to do this inside the product. Anseya's own screens suggest you can ask on the call itself, or that it happens within 24 hours. Neither is built. Email is the route that works.

What erasing a recording actually reaches

We blank the transcript and the recording link on our side, and the database prevents them being written back later.

It does not reach the job record the business holds about you, with your name, phone number, address, postcode and what you rang about. It does not reach that business's contact list, any WhatsApp message already delivered, or our nightly database copies, which are kept for fourteen days.

It does not reach the audio file itself, which is held by Vapi, the company that runs the phone line. We have not built the step that deletes their copy. Ask us and we will tell you the state of that honestly.

If you are the business

You can erase an individual call from your own dashboard.

Closing the whole account is refused in the app once real calls have been answered, and is done by hand instead. Email [email protected] and we will confirm what was removed.

Contact

Trouble with any of this, or a request this page does not cover? Email [email protected]. It is a monitored mailbox and a person reads it.