01
Instrument
Add OpenTelemetry and exporters so every service emits consistent metrics, logs and traces.
SRE · SLOs · Observability
SRE, Observability & SLO Monitoring
We turn "is it down?" into numbers you trust. Metrics, logs and traces wired into service-level objectives, error budgets and multi-burn-rate alerts — so you catch problems before users do, and your team is paged only for things that actually matter.
What you get
The three pillars, connected
Prometheus metrics, Loki logs and Tempo traces with OpenTelemetry, so you can follow a request end to end.
SLOs & error budgets
Meaningful objectives per service with error budgets that make reliability-vs-velocity a data-driven decision.
Alerts worth waking for
Multi-burn-rate alerting cuts noise so on-call fires on real user impact — not every transient blip.
Dashboards as code
Golden-signal dashboards versioned in Git, consistent across every service, and yours to keep.
How we deliver it
02
Define SLOs
Work with you to set objectives that reflect real user experience, with error budgets to match.
03
Alert well
Multi-burn-rate alerts and runbooks, so a page is actionable and rare.
04
Operationalise
Dashboards as code, on-call rotations and blameless post-mortems that stop the same page firing twice.
Tools we use
PrometheusGrafanaLokiTempoOpenTelemetryAlertmanagerPagerDuty
Frequently asked
What is an SLO and why does it matter?
A Service Level Objective is a target for a user-facing signal — for example, 99.9% of requests under 300ms. It turns reliability into a measurable budget, so teams can balance shipping speed against stability with data instead of opinion.
How do you reduce alert fatigue?
By alerting on symptoms (user impact) with multi-burn-rate rules rather than on every cause. Fast burn pages immediately; slow burn opens a ticket. The result is far fewer, far more meaningful alerts.
Do you use Datadog or open-source tooling?
We are fluent in both. Our default is an open-source stack (Prometheus, Grafana, Loki, Tempo) for cost and portability, but we integrate with Datadog, New Relic or Cloud-native tooling where you already run them.
Related reading