Privacy Policy

Read this first: every call is recorded

Anseya answers the phone for a business. If you have reached this page because you rang a company and an AI answered, you are the person this section is for.

Every call Anseya answers is recorded, in full, both sides. Recording is not a setting. There is no switch for it in the product, the business cannot turn it off, and neither can we.

You are told before you are asked anything. The first thing Anseya says, before the model does any thinking and before you can interrupt it, is: "Hi, this is Anseya, the AI assistant for [the business]. This call is recorded. How can I help?" That sentence is added by the code itself, it is checked before any configuration can reach the phone system, and a business cannot replace it. They can only add to it.

One honest limit on that. The notice is spoken in English, or in Urdu when the call comes from a Pakistani number. If you ring from anywhere else, you hear the recording notice in English even if English is not your language.

What is recorded and kept about a caller

The audio of the call, both sides.

A written transcript of the call.

Your telephone number, as your carrier presents it, along with the time and length of the call.

Whatever you tell Anseya, which is normally your name, your address and postcode, and what you are ringing about. In the healthcare version of the product this includes the reason for your call in your own words, which is information about your health.

A record for the business, holding your name, phone number, address, postcode, a summary of the job and how urgent it is.

If you ring a business, Anseya also adds you to that business's contact list so it can follow up with you. You are not asked before this happens. Replying STOP to a message stops further marketing.

Who can hear a recording

The business you rang. Its owner signs in and can play any recording and read any transcript from their own calls.

Deplyra. We run the service, and our administrative access to the database is not limited by the same controls that separate one business from another. In practice that means a Deplyra engineer can reach any recording. We are telling you because it is true, not because it is comfortable.

The companies listed in the next section, each for the part of the call they handle.

One business cannot reach another business's calls. That separation is enforced in the database itself and on every request, and a request for a business you do not own is answered as though it does not exist.

The companies that handle your call

Vapi runs the phone line and the conversation, and receives the audio of the call in both directions. Vapi also stores the recording, in its own cloud storage.

OpenAI turns your speech into text and receives the audio for that purpose.

Anthropic provides the model that decides what Anseya says, and receives the running transcript of the conversation.

Cartesia provides Anseya's voice, with Microsoft Azure and OpenAI as fallbacks. These receive the words Anseya speaks, not your audio.

Krisp removes background noise and receives the audio for that purpose.

Supabase hosts the database holding transcripts, phone numbers, names, addresses and postcodes.

Meta receives your name, phone number, postcode and job description, because that is how the message reaches the business owner on WhatsApp. Where email is used instead, the same details go by email.

How long it is kept, stated exactly

Indefinitely. Nothing expires.

We have to be blunt here, because other pages of ours are not. Anseya's own screens and its published policy say call audio is kept 30 days, transcripts 12 months, and that deletion happens automatically without anyone having to remember to run it. That is not what the software does. There is no job that deletes audio or transcripts, on any schedule, and none has ever run.

The same screens say a caller can ask for their recording to be erased and that it is done within 24 hours. There is no route by which a caller can make that request inside the product, and no such time limit exists in the code.

We are fixing both the software and those pages. Until then, this page is the accurate one, and the accurate answer is that a recording of your call is kept until somebody deletes it by hand.

Asking us to erase a recording

Email [email protected]. Tell us the business you rang and roughly when. You do not need an account and you do not have to explain why.

What we can do today: blank the transcript and the recording link on our side, which is a real erasure and is protected against being written back.

What that does not reach, and we are not going to imply otherwise: the record the business holds about the job, with your name, phone, address and postcode; your entry in that business's contact list; any WhatsApp message already delivered; and our nightly database copies, which are kept for two weeks.

The recording itself is stored by Vapi. We have not built the step that deletes their copy, so their copy remains. This is the single largest gap between what our other pages promise and what the software does, and we would rather you knew.

If you are the business using Anseya

You decide to divert your line to Anseya, and your callers become people whose data you are responsible for. Read the section above as a description of what you are taking on.

Your own account details, your business details and your billing status are held in the same database. Deleting a business account is refused once real calls have been answered, and is done by hand instead: email [email protected].

The database is hosted by Supabase. We cannot currently tell you which country holds it, so we are not going to name one.

Backups are taken nightly and kept for fourteen days on the same server. They are not encrypted by us and there is no off-site copy.

What Anseya never does

It never claims to be a human being. The code refuses a configuration that tells it to.

It carries no advertising and no advertising SDK.

It does not sell caller data, and one business's calls are never used to build anything another business uses.

It does not take card or payment details over the phone.

Children

Anseya answers business telephone lines and is not directed at children. It has no way to tell a child's voice from an adult's, and no age check.